Frequently Asked Questions
Everything you need to know about shopping at Jeffers Pet.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in original, unused condition with all tags and packaging intact to qualify for a full refund.
How do I determine the correct size for my pet's apparel?
Each product page features a detailed size chart. We recommend measuring your pet's neck, chest girth, and back length to ensure the most comfortable fit.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times for international orders are calculated based on weight and destination.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement if you need to make changes or cancel.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.